The much-anticipated Ola S1 Air electric scooter has once again found itself in the spotlight—but for the wrong reasons. A fresh wave of delivery delays has left many buyers disappointed, prompting several of them to voice their concerns and frustration across social media platforms.
This is not the first time Ola Electric has faced criticism over delivery timelines, and the repeated issues have sparked growing concerns about transparency and reliability.
Buyers Left Waiting Longer Than Promised
Many customers who booked the Ola S1 Air months ago were expecting their scooters to be delivered by March 2025. However, as April begins, a large number of buyers are yet to receive any confirmed delivery dates or updates from the company. While some did receive emails citing “logistical challenges,” others say they’ve received no communication at all.
The Ola S1 Air, marketed as a more affordable alternative to the Ola S1 Pro, generated strong interest due to its competitive pricing and promising features. The delay in deliveries, however, is making buyers question whether the hype surrounding the launch was premature.
Social Media Turns into a Complaint Board
Frustrated buyers have taken to platforms like X (formerly Twitter), Reddit, and YouTube to share their experiences. Hashtags such as #OlaS1AirDelay and #OlaElectricIssues are trending periodically, with users posting screenshots of their booking statuses, email exchanges, and sometimes even cancelling their orders publicly.
One buyer from Pune tweeted, “Booked my S1 Air in January. Was promised delivery by March. It’s April now and I’ve heard nothing from Ola. How is this acceptable?” Another user commented on a YouTube review, “It’s disappointing. You plan your finances and daily travel based on the delivery promise. Delays like this mess everything up.”
The sentiment online appears to be growing more intense as weeks pass without clear answers.
Company Responds – But Not to Everyone
Ola Electric has acknowledged delays in some regions, citing supply chain and production-related hurdles. A company representative, responding to a query on X, mentioned that the brand is working to “streamline the dispatch process” and “ensure timely communication going forward.” However, not all customers have received direct responses, and this inconsistency is further adding to the dissatisfaction.
While production and logistics issues are common in the auto industry, especially with EVs, customers say they expect better communication from a brand positioning itself as a leader in India’s electric mobility space.
A Pattern or an Exception?
This is not the first time Ola Electric has faced scrutiny over delivery delays. Past launches, including the original Ola S1 and S1 Pro, also experienced similar issues. Some industry analysts argue that the company might be biting off more than it can chew with aggressive launch timelines and frequent new product announcements.
Meanwhile, auto experts suggest that growing pains are common in fast-scaling startups. But for the end consumer, the experience is far from ideal. The repeated delays and lack of consistent communication risk hurting the brand’s long-term credibility among Indian buyers.
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What Lies Ahead
Despite the setbacks, many buyers are still willing to wait, hopeful that the product will eventually live up to its promise. However, expectations are clearly shifting. Customers now want more than just features and price—they demand timely delivery, transparent updates, and better customer support.
As India’s electric two-wheeler market continues to expand, how Ola handles this situation could set the tone for its future reputation. For now, all eyes are on the company to resolve the delays swiftly and rebuild trust with its early adopters.
